Returns & exchanges:We gladly accept returns and exchanges of most products as follows.
Contact us within: 14 days of delivery of your order.
Ship items back within: 30 days of delivery
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:
- Custom or personalized orders.
- Custom services
Return and exchange details:
Refunds for fabric purchases will have a 20% restock fee deducted from the purchase price, but we will take returns
on fabric that is returned in the condition in which it was received.
All returns are at your shipping expense and we refund the price of the item or fabric only ... less the 20% restock fee, not the shipping price...
Shipping Policies:We ship via USPS first class mail unless otherwise noted.
Items over 15 ounces are shipped priority mail to the United States.
We cannot be held responsible for items once they have been shipped.
Thank you for your understanding.
We cannot accept returns or exchanges or "not delivered" claims after 30 days from ship date.
* For orders to the continental U.S. - PLEASE NOTE:
- Average shipping time takes 2 -7 business days.
- If you do not receive your order within 10 days of your order being marked shipped, please contact
your local post office or send us a message no later than 14 days after shipment.